[01] COURSE INTRODUCTION

Performance management is a crucial element in achieving organizational success. This training program is designed to equip leaders, managers, and HR professionals with the skills to actively engage employees in the performance management process. The course will focus on fostering a culture of continuous feedback, aligning individual and organizational goals, and enhancing employee motivation for improved productivity and performance.

Participants will gain insights into best practices for setting clear expectations, delivering effective feedback, conducting performance reviews, and addressing performance challenges. Through interactive discussions, real-life case studies, and hands-on activities, this course will provide practical tools for creating an engaging and results-driven performance management process.

[02] COURSE OBJECTIVES

By the end of this training, participants will be able to:

• Understand the strategic role of performance management in driving business results

• Apply strategies to align employee goals with business objectives for higher productivity

• Enhance communication and feedback skills to drive continuous improvement

• Deliver effective and continuous feedback that enhances employee engagement

• Identify and address performance gaps through coaching and support strategies

• Utilize performance management tools and techniques to improve decision-making

• Create a culture of accountability, motivation, and continuous development

[03] METHODOLOGY

This training will be delivered using a mix of interactive and experiential learning methods, including:

• Instructor-led presentations

• Hands-on activities and simulations

• Case studies and real-life examples

• Action planning sessions

• Group discussions and peer learning

[04] COURSE OUTCOMES

Upon completion of this course, participants will be able to:

• Explain the key components of an effective performance management system

• Apply techniques to engage employees in goal-setting and performance tracking

• Conduct performance discussions with confidence, clarity, and fairness

• Provide constructive feedback that enhances motivation and performance

• Implement strategies to manage underperformance and drive improvement

• Foster a high-performance culture through engagement and continuous feedback

[05] DATE, TIME & FEE

Date:    26-27 May 2025 (Mon-Tue)
Time:    9.00am - 5.00pm
Venue:  Dorsett Grand Subang

FEE

[ HRDF Claimable ]

   - Early Bird Offer (before 8 May 2025)      –      RM 1,680
   - Special Offer (before 22 May 2025)      –      RM 1,730
   - Normal Fee      –      RM 1,780

- Fee includes Course Notes, Meals, Certificate of Completion and 8% Service Tax

OFFER  

- 10% Cashback for SST2u Learner Card+ (SLC+) members. T&Cs applied.

HRDCorp Claimable Course:
Trainer MyCoiD: 429594X
Course Scheme: HRDCorp Claimable Course
Course Type: Public
Course Code: 

[06] COURSE OUTLINE

DAY ONE - FOUNDATION OF PERFORMANCE MANAGEMENT AND EMPLOYEE ENGAGEMENT

Module 1: Understanding Performance Management

• Importance of performance management in business success

• Key elements of an effective performance management system

• Role of managers, employees and HR in driving engagement

Module 2: Setting Clear Expectations and Goals

• Aligning individual goals with organizational objectives

• Employee involvement in goal-setting for better ownership

Module 3: Continuous Feedback and Performance Conversation

• Building a culture of feedback and best practices

• Providing positive reinforcement and recognition

• Techniques for constructive feedback & performance coaching in performance management

• The SMART goal-setting framework and accountability

Q&A Session

End of Day One

DAY TWO - DRIVING ENGAGEMENT THROUGH EFFECTIVE PERFORMANCE DISCUSSIONS

Module 4: Conducting Performance Reviews and Appraisals

• Structuring effective performance review meetings

• Handling challenging conversations with employees

• Avoiding common biases in performance evaluations

Module 5: Managing Performance Challenges and Underperformance

• Identifying and addressing performance gaps

• Creating performance improvement plans

• Coaching strategies for employee development

Module 6: Sustaining a High-Performance Culture

• Encouraging self-motivating and accountability

• Strategies for continuous learning and professional development

• Action planning for applying learning in the workplace

Q&A Session

End of Training

[07] TRAINERS PROFILE

NOR AINA KAMARUDDIN

HRD Corp Accredited Trainer, Senior HR Consultant

Nor Aina is an accomplished Human Resources practitioner with over 30 years of industry experience across leading multinational and local corporations. She holds a Master’s degree in Human Resource Management from Open University Malaysia and a Diploma in Accountancy from UiTM. Her professional certifications include the HRD Corp Certificate of Accreditation, Developer Learner & Facilitator credentials, and accreditation in the Myers-Briggs Type Indicator (MBTI). Aina is well-versed in the full spectrum of HR practices, from employment law and talent development to performance management and HR strategic planning.

Throughout her career, Aina has held senior leadership roles including Head of Human Resources for Allianz Partners in Malaysia, Singapore, and Indonesia, and HR Director roles at Electrolux Asia Pacific, BIMB Holdings, IBM Malaysia, and Celcom. She has been instrumental in driving HR transformation projects, leading talent development strategies, and aligning HR practices with organizational goals across diverse industries. Her corporate experience is backed by deep subject matter expertise, particularly in employment compliance, succession planning, and competency-based HR frameworks.

As a certified trainer, Aina has delivered impactful programs on topics such as the Employment Act and its amendments, domestic inquiry, performance management, HR for non-HR professionals, and behavioural-based interviewing. She is also actively involved in HR consulting projects, including employee handbook development, job evaluation, KPI crafting, and performance management system design. Her sessions are known for being highly engaging, practical, and tailored to meet real business needs—making her a trusted trainer among professionals at all levels.

[08] ENQUIRY & REGISTRATION

Enquiry: yes@sst2u.com

Contact:

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