[01] COURSE INTRODUCTION

Finding and keeping the right people is one of the biggest challenges for any organization. This full-day program provides a step-by-step approach to hiring smart and retaining talent effectively. Participants will learn how to craft impactful job descriptions, screen candidates with confidence, conduct professional interviews, and avoid costly hiring mistakes.

The program also covers strategies for making competitive offers, designing smooth onboarding experiences, and building a culture that motivates employees to stay and grow with the organization.

With a mix of interactive discussions, practical exercises, and real-world examples, this training ensures that participants leave with actionable skills to strengthen both recruitment and retention efforts.

[02] COURSE OBJECTIVES

By the end of the programme, participants will be able to:

• Understand the mindset required to hire and retain the right talent

• Apply effective screening and interviewing techniques

• Identify key qualities and red flags during candidate selection

• Develop strategies for fair and competitive job offers

• Implement retention practices to reduce turnover and improve employee engagement

[03] METHODOLOGY

• Interactive Lectures: Trainer-led explanations with real-world examples

• Case Studies: Group discussions on practical hiring and retention scenarios

• Role-plays: Practice interviewing and screening techniques

• Activities/Workshops: Hands-on exercises (e.g., writing job descriptions, drafting interview questions)

• Q&A and Reflection: Encourage sharing of participant experiences and solutions

[04] COURSE OUTCOMES

Participants will leave the course with the ability to:

• Change their approach and mindset in hiring decisions

• Gain practical skills in phone screening and interviewing

• Learn how to create accurate and attractive job descriptions

• Understand permissible vs. non-permissible interview questions

• Be equipped with tools to retain high-performing staff for the long term

[05] WHO SHOULD ATTEND

• HR Managers & Executives

• Business Owners & Entrepreneurs

• Department Heads & Team Leaders

• Anyone involved in recruitment, interviewing, and employee retention

[06] DATE, TIME & FEE

Date:           10 November 2025 (Mon)
Time:           9.00am – 5.00pm
Venue:         CPD Academy, RIO Puchong

FEE

[ HRDF Claimable ]

   - Early Bird Offer (before 22 Oct 2025) – RM 680 
   - Special Offer (before 6 Nov 2025) – RM 740
   - Normal Fee – RM 780

- Fee includes Course Notes, Meals, Certificate of Completion and 8% Service Tax

OFFER  

- 10% Cashback for SST2u Learner Card+ (SLC+) members. T&Cs applied.

[07] COURSE OUTLINE

Module 1: Creating the Right Job Description

• Elements of a strong job description

• Activity: Drafting a sample job description

Module 2: Finding the Right Person

• Resume screening techniques

• Phone interview do’s and don’ts

• Activity: Screening and evaluating resumes

Module 3: Interviewing Skills

• Qualities to look for in candidates

• Face-to-face interview techniques

• Non-permissible questions

• Activity: Role-play interviews & feedback

Module 4: Making the Right Offer & Onboarding

• Salary, benefits, and negotiation

• Importance of orientation and integration

• Activity: Designing a positive onboarding experience

Module 5: Employee Retention Strategies

• Retention tools and practices

• Building a positive workplace culture

• Activity: Group brainstorming on retention strategies

Recap, Q&A, and Closing

End of Training

[08] TRAINER PROFILE 

DEANNA TUNG

HRD Corp Accredited Trainer

Deanna Tung is an accomplished HR and training professional with over 20 years of experience in education, corporate management, and human capital development. She possesses strong expertise in aligning people strategies with business goals, developing talent pipelines, and fostering leadership capabilities that drive organizational success. Her broad background across various sectors enables her to design and implement effective HR and learning frameworks that enhance both performance and employee engagement.

With extensive experience in HR management, Deanna has overseen a wide range of functions including recruitment, performance management, training and development, policy formulation, and succession planning. She has successfully led initiatives in organizational development and transformation, ensuring that human resource practices support sustainable growth and operational excellence. Her strategic and hands-on approach allows her to balance business needs with people-centric solutions that strengthen company culture and workforce capability.

As a certified trainer and HR consultant, Deanna specializes in leadership development, communication, soft skills, and management training. Known for her engaging facilitation style and practical insights, she designs programs that inspire behavioral change and long-term improvement in team performance. Her passion lies in empowering individuals, developing high-performing teams, and enabling organizations to achieve their full potential through effective human resource strategies and continuous learning.

[09] ENQUIRY & REGISTRATION

Enquiry: yes@sst2u.com

Contact:

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