COURSE INTRODUCTION

Effective management of Accounts Receivable (AR) and Accounts Payable (AP) is critical to optimizing working capital, sustaining healthy cash flow, mitigating risk, and strengthening supplier and customer relationships.

This comprehensive two-day course empowers finance professionals with strategic frameworks, analytical tools, and digital insights to transform AR and AP from routine transactions into value-generating functions. Participants will explore best practices, real-world case studies, and hands-on exercises designed to improve visibility, efficiency, and alignment of AR/AP processes with overall business strategy.

METHODOLOGY

Interactive lectures, real-world case studies, group discussions.

COURSE OBJECTIVES

By the end of the program, participants will be able to:

• Understand the strategic roles of AR and AP in working capital and liquidity management

• Identify weaknesses in current AR/AP practices and implement process improvements

• Apply effective credit policies, supplier terms, and dispute resolution techniques

• Utilize KPIs and analytics for monitoring & improving AR/AP performance

• Leverage automation tools such as ERP, OCR, and e-invoicing to streamline operations

• Strengthen internal controls and reduce the risk of fraud or errors in the AR/AP cycle

WHO SHOULD ATTEND

• Finance Managers & Executives

• Accountants & Treasury Personnel

• Credit Controllers & Receivables Specialists

• Procurement & AP Officers

• Business Owners & Entrepreneurs

• Non-finance professionals involved in billing or purchasing functions

COURSE OUTCOMES

Upon successful completion of this course, participants will be able to:

• Evaluate and optimize credit and payment policies for better financial control

• Design and improve AR/AP process flows aligned with business strategy

• Interpret aging reports, DSO/DPO metrics, and collection effectiveness

• Minimize disputes through structured communication and resolution techniques

• Implement and assess technology solutions for automation and integration

• Foster stronger supplier and customer relationships while preserving cash flow

[05] DATE, TIME & FEE

Date:           21-22 July 2025 (Mon-Tue)
Time:           9.00am - 5.00pm
Mode:          Online/ Interactive

FEE

[ HRDF Claimable ]

   - Early Bird Offer (before 3 Jul 2025) – RM 1,420
   - Special Offer (before 17 Jul 2025) – RM 1,500
   - Normal Fee – RM 1,580

- Fee includes Course Notes, Certificate of Completion and 8% Service Tax

OFFER  

- 10% Cashback for SST2u Learner Card+ (SLC+) members. T&Cs applied.

COURSE OUTLINE

Module 1: Role of AR in Financial Strategy

• Working capital and the cash conversion cycle

• Strategic impact of AR on liquidity and profitability

• KPIs: DSO, aging reports, collection effectiveness index

Module 2: Credit Management & Risk Assessment

• Credit policy design: criteria, limits, and approvals

• Evaluating customer creditworthiness

• Use of credit ratings, financial statements & credit insurance

• Tools: credit scoring models and risk matrices

Module 3: Invoicing & Collections Process Optimization

• Accurate and timely invoicing practices

• Technology: ERP & automation in invoicing

• Collections strategy: soft vs hard collections

• Creating effective dunning letters and call scripts

Module 4: Dispute Management & Customer Communication

• Root causes of disputes and deductions

• Resolution workflows and escalation matrix

• Customer relationship management in collections

• Case studies and role-play exercises

Q&A Session

End of Day One

DAY TWO – STRATEGIC PAYABLES MANAGEMENT

Module 5: Role of AP in Cash Flow & Supplier Relations

• Strategic importance of AP in working capital optimization

• Understanding DPO and its impact on cash flow

• Supplier segmentation and prioritization

• Early payment discounts vs payment deferrals

Module 6: AP Process Mapping & Internal Controls

• The end-to-end AP process: P2P (Procure to Pay)

• Three-way matching (PO, invoice, goods receipt)

• Fraud risks and internal control measures

• Segregation of duties and audit trails

Module 7: Supplier Communication & Dispute Resolution

• Handling invoice discrepancies and disputes

• Building strong supplier relationships

• SLA and KPIs for vendor performance

• Role-playing: resolving AP conflicts professionally

Module 8: Automation & Future Trends in AR/AP

• AP & AR automation tools: OCR, E-invoicing, RPA

• Dashboards & analytics for decision-making

• AI, blockchain, and predictive insights

• Shared service centres and outsourcing trends

Q&A Session and Conclusion

End of Training

TRAINER PROFILE

DR. YEOH WEE WIN

HRD Corp Accredited Trainer

Dr. Yeoh Wee Win is a seasoned professional with a robust academic background, holding a PhD in Accounting, a Doctor of Business Administration (DBA), a Doctor of Management, and an MBA, in addition to a Bachelor of Commerce in Accounting. His multidisciplinary qualifications are complemented by over 12 years of corporate experience in areas such as accounting, finance, procurement, project management, sales operations, and internal controls.

As a former global project lead for multinational companies, Dr. Yeoh has successfully driven strategic initiatives and process improvements on an international scale.

In addition to his corporate achievements, Dr. Yeoh is a highly experienced lecturer and trainer, having delivered academic and professional programs in accounting, finance, economics, marketing, and business studies.

His training expertise spans a broad spectrum of topics, including Lean Six Sigma, Kaizen, process improvement, soft skills, procurement and supply chain management, and project management. His ability to engage both fresh graduates and experienced professionals makes his sessions relatable, practical, and impactful.

Dr. Yeoh is known for blending academic rigor with industry relevance, tailoring his programs to suit the needs of different sectors and learning levels. He is committed to applying modern training methodologies that enhance participant engagement and retention, ensuring that learners gain both conceptual clarity and practical tools they can apply immediately in their workplace.

[08] ENQUIRY & REGISTRATION

Enquiry: yes@sst2u.com

Contact:

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