Agenda

Module One: Understanding Crisis

● Internal and external risks ● Recognizing aggression and violence ● Case study discussion

Module Two: Workplace Violence

● Identifying threats and damage ● Psychological and physical acts ● Case study analysis

Module Three: Myths of Violence

● Common misconceptions about workplace violence ● Case study discussion

Module Four: Escalation of Threats

● Understanding threats, stalking, and bullying ● Case study analysis

Module Five: Identifying Concerning Behaviors

● Recognizing disruptive and emotionally abusive behaviors ● Case study discussion

Module Six: Indicators of Domestic Violence

● Signs such as disruptive calls and physical bruising ● Case study analysis

Module Seven: Triggers of Workplace Violence

● Understanding the triggers like reprimands and financial strain ● Case study discussion

Module Eight: Conflict Dangers

● Identifying triggers and flashpoints for conflict ● Case study analysis

Module Nine: Response Strategies

● Noting areas of concern and reporting protocols ● Case study discussion

Module Ten: Developing Effective Strategies

● Establishing policies, programs, and emergency procedures ● Employee training initiatives ● Case study analysis

Module Eleven: Wrapping Up

● Review of lessons learned and action plan completion.

Collapse agenda

About this event

Certificate: Course Completion Certificate

Language: English

Duration: 1 Day

Credits: 8

Refreshments: Snacks, Beverages and Lunch included in a classroom session

Course Delivery: Classroom

Offers: Group of 5 - 10 people 10% Discount, Group of 11 - 20 people 15% Discount

Course Overview:

Effective crisis management is as crucial as financial or personnel management for the sustainability of any organization. A well-defined crisis management program is essential not just for survival, but also for the profitability and long-term success of your business.

This workshop will equip you with the necessary skills to identify potential risks, assess critical situations, and respond effectively to crises. You will learn how to recognize warning signs that could lead to a crisis, enabling you to avoid negative situations or manage them more effectively when they arise.

Learning Objectives:By the end of this course, participants will be able to:

• Plan and anticipate potential crises before they occur.

• Manage organizational reputation during a crisis.

• Respond appropriately to various crisis situations.

• Address online reputation issues effectively.

• Develop tools to support a robust crisis management plan.

Prerequisites:

None.

Course Materials:

Participants will receive a comprehensive course manual, including presentation slides and reference materials to aid in their learning experience.

Target Audience:

This workshop is ideal for anyone interested in enhancing their crisis management skills, including:

• Business leaders

• HR professionals

• Managers

• Team leaders

Technical Requirements:For eBooks:

• Internet access for downloading materials

• Compatible device: Laptop, tablet, smartphone, or eReader (excluding Kindle)

• Adobe DRM-supported software (e.g., Digital Editions, Bluefire Reader)

• Instructions for eBook download and activation

Certification:

Upon successful completion, You will receive a Leadflake Certificate of Completion.

©️ 2025 Leadflake. This content is protected by copyright law. Copy, Reproduction or distribution without permission is prohibited.