Discover the critical techniques for delivering outstanding customer service, a key element that can significantly increase your business's success. This comprehensive course delves deep into the proven strategies for enhancing service delivery, ensuring customer loyalty, and fostering positive customer relationships.

Dealing with angry and abusive customers can be daunting. Equip yourself with the skills and strategies to deftly handle such situations, ensuring customer satisfaction while maintaining a professional demeanor. Learn to turn challenging interactions into opportunities for growth and improved service, setting your business apart in today's competitive market.

Certificate

All participants will receive a Certificate of Completion from Tertiary Courses after achieved at least 75% attendance.

Funding and Grant

HRD Corp Claimable Course for Employers Registered with HRD Corp

Course Code: M571

Topic 1 Customer Service Fundamentals

• Bad vs Good vs Outstanding Customer Services

• Customer Needs

• Rapport Techniques

• Five Questions Technique

• Tone and Body Language

• Managing Customer Expectations

• Go For an Extra Mile

• Customer Feedback

• Empathize with Customers

Topic 2. Deal with Angry and Abusive Customers

• Customer Complaints

• Using Preemptive Techniques

• Tips to Deal with Angry Customers

• Partner Techniques to Deal with Angry Customers

• Maintenance Anchors