https://otc.com.my/public-programs/future-ready-workforce-developing-adversity-quotient-in-strengthening-mental-toughness-and-resilience-3-4-dec-2025/

Course Introduction

In this 2-days workshop, learners will be equipped with skills, knowledge and attributes to develop their resilience and mental toughness to increase their adversity intelligence. An employee with higher adversity intelligence can manage his or her own impulses better, communicate with others more effectively, manage change well, solve problems quickly and use positive behaviours to build rapport in tense situations. These people also have empathy, remain optimistic even in the face of adversity, and are effective at educating and persuading their teams in their workplace.

Learners will learn techniques and strategies that are essential for transforming them into adversity intelligent leaders.

The programme will focus on increasing staff’s self-awareness, adversity intelligence and develop strategies to build resiliencies in self and others; to overcome conflicts, uncertainties, and stressful situation. Participants shall be provided with insights to how the heart and mind influences self and others and practical stress management techniques.

This is a highly engaging and intensive AQ experiential learning and dynamic workshop is packed with learning activities, practical exercises, laughter, fun and experience sharing.

And your ability to deal with accident or adverse situations effectively depends on your:

1. Ability to manage self psychologically and emotionally

2. Level of preparedness for the difficult situations or crisis

3. Ability to think quickly and solve problems expediently

4. Ability to enhance their reliance under stressful conditions

5. Manage resources available to resolve issues under stressful conditions

6. Developing a future-ready workforce in handling tough situations

WHO SHOULD ATTEND

The programme aims to develop staff at all levels – to develop their skills to adapt, lead with courage and conviction through challenging situations.

Course Content

DAY 1

MODULE 1:  Power of Feelings of Emotions and developing Mental Toughness.

• Is it an asset or liability in AQ?

• Discovering the secret language of feelings and mental toughness

• Activity: AQ Self assessment to understand individual ability to handle adversities

MODULE 2:  Define Adversity Intelligence (AQ)

• AQ is not…

• AQ , EQ and IQ Fusion

• AQ and Leadership

• Distinctions between AQ, EQ and IQ and your power of choice.

• AQ Behaviours.

• Why AQ matters in organizational leadership

MODULE 3:  Patterns of Behaviour

• Understand how our behaviours are driven by our personality type

• Acknowledging frequently recurring behaviors happening at the workplace and how to overcome it

• Brainstorm Activity: How to deal better with each personality type

MODULE 4:  Define Mental Toughness

• Learn 9 Key Steps and Strategies

• Discover 9 Key Strategies to develop Resilience and Mental Toughness

• Understanding the basic building blocks of adversity intelligence

 MODULE 5:  Evaluating Consequences

• Evaluating the negative and positive impact of your choices to adapt to the working environment and developing a strong adversity intelligent building blocks

DAY 2

MODULE 6:  Navigating Emotions & EQ

• Learning to assess, harness and transform emotions as a strategic resource for AQ

• Activity: Embedding Anchors for emotional control

MODULE 7:   Instilling Mindset Change

• Exercising Optimism: Reframing

• Switching to a proactive perspective of hope and possibility in AQ. Exercising optimism and positive mindset at the workplace

• Activity: Instilling mindset change at the workplace

 MODULE 8:  Resilience is Key

• Recognizing and appropriately responding to workplace adversity and developing resilience in the face of challenges

• Activity: SWISH pattern for programming resilience

MODULE 9: Stress Management Techniques

• Conscious and Subconscious stressors

• Learn 6 stress management techniques to manage workplace challenges and difficulties

MODULE 10:  Wrapping Up

• Words from the Wise

• Lessons Learnt

• Completion of Action Plans and Evaluations