Agenda

What is Business Etiquette?

● Understanding the meaning of business etiquette. ● Exploring its importance in organisations.

Impact of Words

● Understanding how intentions and interpretations differ. ● Improving the effectiveness of face-to-face and written communication.

Email Etiquette

● Learning how to write clear and effective emails.● Avoiding overuse of business jargon.

The Power of Listening

● The significance of empathetic listening and being fully present. ● Debunking the myth of multitasking in communication.

Personal Impact

● Exploring Patsy Rodenburg’s "circles of energy" and personal resilience. ● Understanding how to achieve the desired personal impact in professional interactions

Effective Meeting Management

● Analysing the efficiency of meetings and time management. ● Learning how to optimise meetings for better outcomes.

Supporting Business Etiquette in Others

● Recognising when others struggle with etiquette and how to provide feedback in a supportive way

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About this event

Certificate: Course Completion Certificate

Language: English

Duration: 1 Day

Credits: 8

Refreshments: Snacks, Beverages and Lunch included in a classroom session

Course Delivery: Classroom

Offers: Group of 5 - 10 people 10% Discount, Group of 11 - 20 people 15% Discount

Course Overview:

This Business Etiquette Training Course aims to help professionals develop self-awareness and improve their interactions in the workplace.By highlighting the importance of proper etiquette, participants will learn how behaviors impact workplace dynamics, relationships, and overall business success. With the increasing shift towards remote work and flexible schedules, business etiquette has become more critical in maintaining effective communication and collaboration, both in person and digitally.

Learning Objectives:By the end of this training, participants will be able to:

• Understand the role of business etiquette and why it is essential for organizational success.

• Recognize how the words we use in communication can be interpreted differently by others.

• Master email etiquette, avoiding jargon and ensuring clear, concise messaging.

• Learn the power of listening and the importance of being present in interactions.

• Analyze personal impact and how to build better professional relationships.

• Implement effective meeting management to optimize time and resources.

• Support others in developing business etiquette through constructive feedback.

Course Features:

At the end of this course, participants will:

• Gain a deeper understanding of business etiquette and its significance.

• Improve email communication by minimizing jargon and writing clearly.

• Experience the value of listening and avoid distractions in conversations.

• Learn how to conduct productive meetings that make the best use of time.

• Develop strategies for supporting colleagues in improving their business etiquette.

Certification:

Participants who successfully complete the course will receive a Course Completion Certificate from Leadflake.

Who Can Attend?This course is designed for:

• Team leaders, supervisors, managers, and HR professionals.

• Anyone involved in the management of people or organizations.

Technical Requirements for eBooks

• Internet connection for downloading the eBook.

• Laptop, tablet, smartphone, or eReader (except Kindle).

• Adobe DRM supported software (such as Digital Editions or Bluefire Reader).

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