Conflict Resolution in the Workplace

Multiday, 27/10/2025 - 28/10/2025

Venue

Tertiary Courses Malaysia G-3A-02, Corporate Office Suite, KL Gateway, No 2, Jalan kerinchi, Gerbang kernichi Lestari, 59200 Kuala Lumpur, Malaysia

Entrance Fee

MYR2,000.00

Category

Business & Professional

Event Type

Class, Course, Training or Workshop

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Schedule

DateTime
27/10/20259:30 AM - 5:30 PM
28/10/20259:30 AM - 5:30 PM
Conflict Resolution in the Workplace

Conflicts between groups or individuals can be a real problem in the workplace. Conflicts can lead to decreased productivity, increased health insurance costs, and a generally unhappy workforce. In order to prevent these issues from affecting your business, it's important that you create an environment where conflict is managed and diffused.

When managing or diffusing conflicts between groups or individuals, it is important to remember that the goal is not to win the argument. Rather, it is to come to a conflict resolution that works for everyone involved.

This course will teach you how to manage and resolve conflicts.

Certificate

All participants will receive a Certificate of Completion from Tertiary Courses after achieved at least 75% attendance.

Funding and Grant

HRD Corp Claimable Course for Employers Registered with HRD Corp

HRDF claimable

Course Code: M1351

Topic 1 Identify Conflicts

  • Assess conflict situation

  • Causes of conflict

  • Determine ways to validate information and history of conflict

  • Identify the possible causes of conflict

  • Recognise factors and early indicators that give rise to conflicts

Topic 2 Conflict Resolution Strategies

  • Identify resolution strategies and compare the Various conflict resolution approaches

  • Conflict resolution techniques

  • Conflict resolution process and deal with conflicts sensitively

Topic 3 Managing Team Conflicts in Workplace

  • Scope of responsibilities as a manager to manage team conflicts

  • Possible benefits of team conflict

  • Resolving team conflict

  • Organisational policies and procedures to manage conflicts

  • Analyse and decide on the best resolutions

  • Coaching team members to resolve conflict

Topic 4 Negotiation Skill and Resolving Conflicts

  • Identify sources of expert advice and Mmdiation on conflict issues

  • Legal and ethical considerations relating to conflict management

  • Communication and negotiation skills for managing team conflicts

  • Ways to Confirm Resolution of Conflict and take responsibility of conflict resolution outcomes

  • Prevent conflict recurrence