Agenda

Module 1: Introduction to Soft Skills

● Understanding Soft Skills ● Emotional Intelligence & Empathy ● Professionalism & Personal Traits ● Case Study & Review

Module 2: Communication Skills

● Verbal & Non-Verbal Techniques ● Active Listening ● Honesty & Openness ● Case Study & Review

Module 3: Teamwork

● Role Identification & Collaboration ● Understanding Team Dynamics ● Building Flow in Teams ● Case Study & Review

Module 4: Problem Solving

● Problem Identification & Analysis ● Generating and Evaluating Solutions ● Implementation & Feedback ● Case Study & Review

Module 5: Time Management

● Scheduling & Prioritization ● Managing Distractions ● Myths About Multitasking ● Case Study & Review

Module 6: Attitude and Work Ethic

● Motivation & Purpose ● Building Trust & Caring ● Recognizing Work as Reward ● Case Study & Review

Module 7: Adaptability & Flexibility

● Overcoming Resistance to Change ● Managing People & Processes Effectively ● Demonstrating Adaptability ● Case Study & Review

Module 8: Self-Confidence

● Traits & Self-Assessment ● Confidence Building Techniques ● Empowering Others ● Case Study & Review

Module 9: Learning from Criticism

● Receiving Feedback Positively ● Reflecting & Growing ● Clearing Misunderstandings ● Case Study & Review

Module 10: Networking

● Understanding Needs & Interests ● Building Genuine Connections ● Knowing When to Step Back ● Case Study & Review

Module 11: Conclusion

● Key Takeaways & Best Practices ● Action Planning ● Recommended Reading ● Course Evaluation

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About this event

Certificate: Course Completion Certificate

Language: English

Duration: 1 Day

Credits: 8

Refreshments: Snacks, Beverages and Lunch included in a classroom session

Course Delivery: Classroom

Course Overview

Soft skills are the often-overlooked yet vital abilities that define how we connect, communicate, and collaborate with others. While they may be harder to quantify than technical skills, their impact is unmistakable. Soft skills encompass the confidence you display in challenging situations, the empathy you show when working with diverse teams, and the adaptability you br ing when navigating change. They are the unique qualities that enable you to handle difficult conversations, build lasting relationships, and lead with authenticity.

In this 10 Essential Soft Skills workshop, you will explore and develop a strong foundation in key interpersonal and professional skills that can elevate your career and personal growth. Through practical examples and engaging sessions, you'll gain a fresh perspective on how you work and interact with others.

Learning Objectives

By the end of this course, participants will be able to:

• Define and understand the value of soft skills

• Communicate effectively in diverse settings

• Collaborate productively in teams

• Apply critical problem-solving techniques

• Manage time efficiently and reduce distractions

• Cultivate a positive attitude and strong work ethic

• Adapt to change with resilience and flexibility

• Build and project self-confidence

• Embrace feedback and learn from criticism

• Expand professional networks effectively

• Empathy

Prerequisites

No prior experience required.

Course Materials

• Comprehensive course manual

• Presentation slides

• Additional reference materials

Course Modules

• Module 1: Introduction to Soft Skills

• Module 2: Communication Skills

• Module 3: Teamwork

• Module 4: Problem Solving

• Module 5: Time Management

• Module 6: Attitude and Work Ethic

• Module 7: Adaptability & Flexibility

• Module 8: Self-Confidence

• Module 9: Learning from Criticism

• Module 10: Networking

• Module 11: Conclusion

Target AudienceProfessionals across industries who are eager to enhance their interpersonal and professional capabilities.

Technical Requirements (For eBook Version)

• Internet connection (for downloading eBooks)

• Compatible devices: Laptop, Tablet, Smartphone, eReader (excluding Kindle)

• Adobe DRM-supported software (e.g., Digital Editions, Bluefire Reader)

Certification:Upon successful completion, You will receive a Leadflake Certificate of Completion.

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