Performance Management (PM) System

Events in Kuala Lumpur / Kuala Lumpur

Managing employee performance facilitates the effective delivery of strategic and operational goals. There is a clear and immediate correlation between using performance management programs and improved business and organizational results. For that having a valid yet an effective PM system is essential for managing and evaluating staff, develop their competencies, improve organizational performance, and eventually achieve winning business outcomes.

The goal of performance management system is to improve and promote the effectiveness of an organization’s employees. This program reviews the role of performance management, discusses the importance of having a systematic approach and consistent approach to employee development and explores performance management tool available to managers.

How Will Your Benfit:

The course will teach delegates how to:

  • Describe performance management and its role in running an effective and efficient organization.
  • Explain the difference between performance appraisal and performance management.
  • Support business effectiveness by implementing a best practice performance management system.
  • Understand the 3 critical components of an effective performance management system –setting objectives, measuring competencies and planning development.
  • Identify the competencies needed for successful performance in a particular role.
  • Increase overall business and individual employee performance by developing clear and SMART objectives which communicate to your employees what is expected of them.
  • Decide the monthly, weekly and daily actions managers should take to manage performance.
  • Determine whether an employee’s activities and output are congruent with an organization’s tactical and strategic goals.
  • Understand the components of performance management system and the steps needed to implement one in an organization.


Training will be structured as a highly participative workshop with formal presentations, case studies and interactive worked examples.

The trainer uses up-to-date training techniques and a variety of training methods, to give all participants the best opportunities for learning, including:

  • Class Session
  • Group Discussions
  • Simulations exercises
  • Case studies and Problem Solving Exercises
  • Individual assignments
  • Templates and tools


All participants will receive a Certificate of Completion from Tertiary Courses after achieved at least 75% attendance.

Funding and Grant

HRDF SBL Claimable for Employers Registered with HRDF

HRDF claimable

Course Code: M1068

Day 1

Topic 1: What is Performance Management (PM)

  • Purpose and importance.
  • Typical annual performance management cycle.
  • Guiding principles for the performance management process.
  • 3-Critical Components ; Objectives Setting, Competencies and Development Planning.

Topic 2: Creating A Performance Culture

  • Integrating performance management across the entire business.
  • Performance management as part of a holistic HR strategy.
  • Embedding a performance culture.
  • Developing the skills of performance coaching.
  • Setting standards & creating a feedback culture.

Topic 3: Performance Based On Objectives and Goals

  • The differences between duties, responsibilities and accountabilities.
  • What are KRA’s (Key Results Areas)?.
  • What are KPI’s (Key Performance Indicators)”.
  • Linking job descriptions to performance management and setting objectives.
  • Linking responsibilities and accountabilities to KRS’s and KPI’s.
  • Setting SMART objectives for KPI’s.
  • Monitoring and measuring objectives and goals.

Day 2 

Topic 4: Performance Based on Competencies & Behaviors

  • Understanding competence (and competences) and competency (and competencies).
  • What is competency and why use competencies in performance management?
  • Selecting competencies at the “company” and “job” level that support business goals.
  • How many competencies are relevant and how to select the key competencies.
  • The main stages in developing a “company competencies framework”.
  • • Monitoring and measuring competencies and behaviors.

Topic 5 : Performance Improvement By Development Planning

  • Using the performance management process to drive employee development.
  • Development options.
  • Typical formats for individual employee development plans.
  • Role of HR in supporting development planning.
  • Role of employee : individual responsibility and implementation.
Date and Time
Sat, Dec 05, 2020
10:00 - 18:00 Malaysia Time

Tertiary Courses Malaysia
D-25-03, Menara SuezCap 1,
KL Gateway, No 2, Jalan kerinchi,
Gerbang kernichi Lestari,
Kuala Lumpur, Malaysia

Business & Professional

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